FAQ’S

Lux Brows & Lashes requires the payment of a deposit prior to the confirmation of a booking for the following services. Deposits are non-refundable if an appointment is missed or cancelled.

Required deposits are as follows:

  • Brow Feathering Consultation: $50 deposit
  • Brow Feathering: $400 deposit
  • Colour Refresh: $150 deposit
  • Brow Sculpt: $50 deposit
  • Brow Lamination: $85 deposit
  • Lash Lift: $85 deposit
  • Combo Treatments: $100 deposit

An automated text will be sent to you with all of your booking details prior to your appointment date. You must reply YES to confirm your attendance at which point you are agreeing to all of our terms and conditions.

Guests and children are not permitted to attend your appointment with you. This allows our staff to apply their full focus on the quality of service and procedures that we provide to you.

Our staff are generally fully booked each day, so we do not have the ability to push back appointments due to one of our clients being late. If you do arrive late, we will do as much as possible in the remaining time but please be aware as you have arrived late, you have cut short your allocated service time and forfeited part of that treatment, we will not be able to perform the full service treatment.

We require a minimum of 10 business days notice for cancellation of Brow Feathering appointments and a minimum of 3 business days for all other services. If you cancel within the minimum cancellation time frame or do not attend your scheduled appointment you will forfeit your feathering deposit (or retouch will be forfeited if its a booked retouch) or be charged the full fee for other services. We value your booking and would appreciate you value the time we have set aside for you.

Lux Brows & Lashes accepts the following forms of payment:

  • Cash or debit card
  • Visa & Mastercard

Gift vouchers are available for any value and need to be used within 6 months from their date of issue. They are non-refundable and non-transferable and we cannot refund any unused balances. Whilst deposits are not required for bookings that will be paid for with a voucher, Lux reserves the right to decrease the value of a voucher should a client not attend a confirmed booking.

Contact Us Today

  • Salon Address

    Ground Floor 6 English Street, Essendon Fields 3041

  • Call Us

    Talk to our Team

    0423 028 149

  • Opening Hours
    • Mon: 9.30AM – 3.00PM
    • Tue: 9.30AM – 6.30PM
    • Wed: 9.30AM – 6.30PM
    • Thu: 9.30AM – 6.30PM
    • Fri: 9.30AM – 3.00PM
  • PARKING

    Lux is located inside the Wilsons Security building which is opposite Hyatt Place. Free 2 hour ticketed street parking is available close by on Hammond St or else ticket parking (pay and display) is required for longer durations. Please check parking signs as parking conditions could change.